Tool grinding machine

Choosing the right CNC machine depends on your materials, workpiece size, processing requirements, and production capacity. Before we recommend a model, we usually ask for the following information:

• What material will you process? (Carbon Steel, Alloy Steel, Stainless Steel, Cast Iron, Non-ferrous Metals, Titanium Alloy, Superalloy / High-temperature Alloy, Magnesium Alloy, etc.)
• What is the maximum size of your workpiece?
• What operations do you need? (cutting, milling, drilling, engraving, grooving, etc.)
• What is your required accuracy and speed?
• What is your expected production volume per day or per month?
• What is your budget range?

Based on your answers, our engineers will recommend the most suitable machine model and configuration. If you are not sure which machine fits your needs, feel free to send us your drawings or samples, and we will provide a professional recommendation.

The price of a CNC machine varies depending on the machine type, size, configuration, spindle power, control system, accuracy, and additional functions. Customized requirements may also affect the final price.

To get an accurate quote, please provide us with the following details:

• The machine model you are interested in, or your processing requirements
• Material and workpiece size
• Required working area and accuracy
• Expected production capacity
• Any special configuration or customization needs
• Your destination country and port

Once we receive your requirements, our sales team will send you a detailed quotation as soon as possible. We can also recommend the most cost-effective solution based on your budget and application.

The delivery time depends on the machine model, order quantity, and customization requirements.

• For standard machines in stock, delivery can usually be arranged within 7–15 working days.
• For standard machines that need production, the lead time is usually 15–30 working days.
• For customized machines or large orders, the lead time may be 30–60 working days or longer.

After confirming your order, we will provide an estimated delivery date. We will also keep you updated on the production progress and shipping schedule.

We provide comprehensive services to ensure your machine runs smoothly and efficiently:

Commissioning:
Our engineers can guide you through installation and commissioning online or on site, depending on your location and requirements.

Training:
We provide operation and maintenance training, including machine operation, parameter setting, daily maintenance, and basic troubleshooting. Training can be done online, at our factory, or on site at your factory.

Maintenance:
We offer technical support and maintenance guidance during the warranty period. We can also provide remote troubleshooting and, if necessary, on-site service.

After-Sales Support:
Our team is available to answer your questions and help you solve any technical issues quickly.

Our CNC machines are packed with care to ensure safe transportation and delivery.

Standard export packing usually includes:

• Anti-rust treatment for metal parts
• Protective film and foam for sensitive components
• Strong wooden case or pallet
• Waterproof and shockproof materials
• Fixed and reinforced packaging for heavy machine parts

For different shipping methods, we will choose the most suitable packing solution. If you have special packing requirements, please let us know before shipment.

Yes, we offer customized CNC machines based on your specific requirements. Customization options may include:

• Working area and machine size
• Spindle power and speed
• Control system and software
• Additional axes or functions
• Special fixtures and tooling
• Voltage and plug type for your country
• Color, logo, and branding

If you have special processing needs, please send us your drawings, samples, or detailed requirements. Our engineers will evaluate the feasibility and provide a customized solution.

We accept the following payment methods:

• T/T (Bank Transfer)
• L/C (Letter of Credit) for large orders
• Alibaba Trade Assurance
• Other payment methods can be discussed

Our usual payment terms are:

• 30% deposit before production
• 70% balance before shipment

For long-term customers or large orders, we can discuss more flexible payment terms.

Yes, we provide installation and training services.

Installation:
We can provide detailed installation instructions, videos, and online guidance. If needed, our engineers can go to your factory for on-site installation and commissioning. The customer is usually responsible for round-trip air tickets, visa fees, local accommodation, and transportation.

Training:
We offer machine operation, programming, parameter setting, and daily maintenance training. Training can be provided online, at our factory, or on site at your factory.

Our goal is to make sure your team can operate and maintain the machine confidently and efficiently.

Our standard warranty period is usually 12 months from the date of shipment or arrival, depending on the machine model and order terms.

During the warranty period, if there is any quality problem or non-human damage, we will provide free replacement parts or technical support. If the problem cannot be solved remotely, we can arrange on-site service when necessary.

Please note that the warranty does not cover:

• Damage caused by improper operation
• Damage caused by lack of maintenance
• Consumable parts, such as blades, nozzles, and belts
• Damage caused by force majeure or transportation accidents

For extended warranty or special warranty terms, please contact our sales team.

We provide long-term technical support and replacement parts for all our CNC machines.

To get technical support, you can contact us by:

• Email
• Phone
• WhatsApp / WeChat
• Online chat
• Remote video assistance

When contacting us, please provide:

• Machine model and serial number
• Photos or videos of the problem
• A brief description of the issue

For replacement parts, we will help you identify the correct part and arrange shipment as soon as possible. We keep a stock of common spare parts to reduce your downtime.